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Copyright Sira Lobo 2017

TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

 

These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

 

‘Me’ or ‘us’ or ‘we’ refers to the owner of the website, Sira Lobo,  whose registered with the following VAT number in Spain 44009189T and it’s an authorised INTRACOM operador under this VAT number ES44009189T. The term ‘you’ refers to the user or viewer of our website.

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

We ship worldwide via Correos España, DHL Internacional Service and Tipsa national Service.

 

All orders are processed during Monday – Friday (excludind public holdays in Spain)

 

Shipping rates:

SPAIN: Flat Rate 6€, 2 – 10 working days / Express Shipping 7.5€, 48-72h *

EUROPE: Flat Rate 9.9€, 3 – 15 working days / Express Shipping 15€, 48-72h

USA & CANADA: Flat Rate 15€, 3 – 15 working days / Express Shipping 14€, 48-72h

NON EU: Flat Rate 13€, 3 – 15 working days / Express Shipping 24€, 48-72h

REST OF THE WORLD: Flat Rate 15€, 3 – 20 working days / Express Shipping 24€, 48-72h

*Pick Up option is only available in Barcelona.

All these prices are calculated for items about 500 gr. / 1.1 lb.

 

Please note that all shipping costs are based on weight, the above is the minimum price for lighter items, heavier items will be a little more expensive to ship, we hope you understand, thank you.

 

All our packages are sent with tracking number, which means they need to be signed for. If you are not in at the time of delivery your parcel will be left at your local post depot waiting for you to collect, if its not collected after two weeks, your parcel will be sent back to us, if this happens you will have to pay the postage again before we ship your goods back out to you.

 

Custom Charges: Those are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no say over these charges and cannot predict what they may be. Customs policies vary widely from country to country; Contact with local customs office to know more about that

 

PLEASE NOTE that during busier times this shipping delivery times may take a litter longer. If you have any question, contact us.

 

SHIPPING ADDRESS: Please make sure that your shipping address is correct. I am not responsable for delays or losses due to incorrect shipping addresses.

 

REFUND POLICIES

 

DAMAGED GOODS: I take great pride in every piece I make but if an item arrives damaged -not for shipping reasons- it must be replaced or refund as soon as posible.

 

RETURNS: If for some reason you’d wish to return the purchase, please contact me before you ship your item back to me. You can do so in 14 days after receipt of the goods. All items must be send back within 20 days of purchase and must be in reselable condition and in the original packaging. All returns costs are to be paid by the costumer, unless the item was shipped dameged or incorrect.

 

Made-to-order custom items are not returnable.

 

Please note that when an item is being returned to me, I am not responsible for items lost in transit if those items has not tracking or insurance. You are responsable for any of the shipping costs.

 

As I mentioned before, we are not refunding:

  • cancellations after 24h after purchase
  • ítems returned used, damaged or not resealable.
  • Made-to-order custom ítems (also not returnable)

 

If a refund it’s necessary, I will refund the price of your purchase, not shipping costs, unless for damaged or incorrect ítems.

Please keep in mind that block print, screenprinting, and painting are handmade processes and the print quality and color will vary from piece to piece. That make your item unique and it’s good

We accept payments through Paypal only.

 

REFUSE OF TRANSACTION

We reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

 

Read more about refund methods in the Shipping Policies Section

This site and the work and productes within it are copyright of Sira Lobo. Any part of the content may be reproduced or distributed without writtern permission

Any question about our Terms & Conditions, should be sent to us at hola@siralobo.com